Aparajeyo-Bangladesh welcomes, honors and take actions on each feedback and complaint received via any medium (formal or informal). We’ve set our priority for the protection and confidentiality of the issuer (the person who make the call or send feedback/complaint) and the victim (the child/youth/staff/beneficiary/people who has been deprived, got hurts, exploited or abused, emotionally or physically, and who is at risk of the same). We are also thankful to the issuer who sends us a general feedback, advice, suggestion or recommendation.
This is to be noted that we keep records of these information with the highest privacy & protection system and we often use this information, without revealing any personal data (pseudonym used), for improvement of our operational system, internal controls, designing better program and for our continuous development. We have different policies like Children and Young People’s Safeguarding policy (in short, Safeguarding), Protection from Sexual Abuse and Exploitation policy (in short, PSEA), Fraud/Corruption Prevention & Investigation policy (in short, Anti-Fraud), Whistle Blower policy and others. We will take actions as required by those policies as early as possible.
To send a feedback, advice, suggestion or recommendation you can write to us at info@aparajeyo.org or wahida@aparajeyo.org or drop your letter at any Complaint Box you may see at our centers or working areas and in offices.
If you see something, hear something and even if you doubt something that might cause any form of harm (physical, emotional, social and sexual) to the children & young people, staff or beneficiaries – you should call or email to the following person and raise your concern. Disclosing your identity is not necessary, additionally you can seek protection if you are at risk too.
Focal person (female) Safeguarding/PSEA/Gender: Ms. Saira Sultana, 01712-784015, shimu1972@gmail.com
Focal person (male) Safeguarding/PSEA/Gender: Mr. Humayun Kabir, 01766-081713, kabir@aparajeyo.org
If you want to make a formal report or complaint against someone, you should use our prescribed format (Safeguarding, PSEA). Confidentiality, Privacy and Protection will be ensured for each party involving the report or complaint.
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| PSEA Reporting Form (pdf, word) | Safeguarding Reporting Form (pdf, word) |
To report any (happened or suspected) illegal activity, fraud, corruption, theft, misuse of funds or assets, falsifying information or any other questionable conduct, you can write or call at the following contacts. To make a formal complaint, you should follow the prescribed format.
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| Incident Reporting Form (pdf, word) |
1st line, for regular complaints: Mr. Eric Thipthorpe – Director Programmes 01730-615012, eric@aparajeyo.org
2nd line, for highly important complaints: Ms. Wahida Banu– Executive Director 01713-000632, wahida@aparajeyo.org
3rd line, only if you cannot trust other lines: Chairman of the Board , noajeshchowdhury@gmail.com